China Post Tracking – Track & Trace Shipment, Order Online

China Post, or the People’s Post Office of China, is the postal service within the nation that handles everything from letters to packages and parcels to telegrams to credit cards and more.

You might not realize it, but you interact with the China Post on an almost daily basis, which means it’s important to know how it works so you can get your items from A to B in an efficient manner that also doesn’t cost you an arm and a leg! Let’s take a look at this massive organization!

How To Check China Post Tracking Shipment?

To track your parcel at china post, follow these simple points

You will be directed to the page containing all the details of your package

China Post Tracking via SMS

Customers can also track their packages with the help of SMS service. You have to type the tracking number of the particular package you want to track and send it to 8610 11183. The team will respond to you within minutes to inform you about the delivery.

China Post Customer Care

If you are looking for an efficient way to reach someone at China post without going through all sorts of different hoops, contact customer care by dialing: 1-800-610-1122.

This phone number will put you in touch with a helpful customer service representative that can help you with whatever issue has led you to call.

These customer representatives are trained in all aspects of post services so they should be able to assist with your situation. When calling from within China itself, use +86 800-610-1122 instead of +1 800-610 1122.

International Customer Care

China post also caters to its international clients with a customer care service.  If you have any queries or concerns related to your shipment, you can contact them at their toll-free number.

The telephone number of the china post office in the United States is 1-800-610-8886 and in Canada, it’s 1-800-6301311.

They will respond within 24 hours or less depending on your query urgency. They are available from Monday to Saturday.

You can write down your concerns and they will get back to you as soon as possible. If you want instant assistance regarding customs clearance, documentation, etc., then they provide same-day services too.

China Post Tracking Number Format

The tracking number of China posts consists of 12 to 13 characters. The first one and last two characters are alphabetical letters while the rest in between are numeric digits. The first letter is E and the last two are CN or CS.

China Post CEO

Gary Liu, a former executive at DHL, took over as CEO of China Post in 2016.  He previously worked for UPS as president of its Asia-Pacific region before taking on his role with China Post.

His goal is to turn around a business that has lost money for years by focusing on e-commerce deliveries, which he says will account for half of all packages sent through China Post by 2020.

He also wants to expand into more international markets by partnering with other companies. In 2015, China Post began shipping goods from Europe to China using Swiss International Air Lines planes.

In 2017, it partnered with Japan’s Yamato Transport to send goods from Japan to Hong Kong and mainland China. The company plans to launch an IPO in 2019.

china post tracking

International Logistics

It operates an international logistics network with services to over 220 countries and regions in Asia, Europe, Africa, Oceania, America, and Antarctica.

The core businesses of CNT are Express Mail Service (EMS), Air Parcel Service (APS), Sea & Air Parcel Service (SAPS), and ePacket shipping service. It has 669 domestic branches across China covering 80% of provinces or cities in Mainland China.

Its international delivery covers all APEC economies, USA, Canada, Australia, and New Zealand; European countries including Russia; Southeast Asian countries such as Singapore and Thailand; African nations such as Egypt; Middle Eastern nations such as Israel; Central Asian nations such as Kazakhstan; Latin American nations such as Brazil.

China Post Tracking Aftership

Aftership is a global shipment tracking solution for e-commerce. The Aftership API gives you full access to their database of millions of live shipment data from all over the world via different shipping carriers like DHL, UPS, FedEx, USPS, etc.

You can use their free or paid APIs to integrate live shipments into your website, mobile app, or any other project. If you are an online seller, an e-store owner, or an E-Commerce merchant, Aftership helps you keep track of your international packages in real-time. It’s a powerful tool that gives you peace of mind when dealing with overseas suppliers and sellers.

China Post Order Complaint

For any complaints regarding your shipment or their services, customers can call them at customer care contact numbers. They will reply to you within 24 hours to resolve your issue.

China Post Head Office

The headquarters of the China post is located at No. A3 Jinrong Street, Xicheng, Beijing China.

Branches List of China Post

Branch Name Contact No Email Address



 +86 10 6513 7766






95Qianmen Street,
Dongcheng District Beijing City  



 +86 10 6513 7766







No. 32East Chang’an Street, Beijing, China,
Dongcheng District Beijing City



 +86 10 6513 0662






Labor Road 173,
Shangcheng District Hangzhou City Zhejiang Province


+86 10 6513 0662





54Fengqi Road,
Xiacheng District Hangzhou City Zhejiang Province



 +86 21 5306 8344






No. 8th, Jiading District Shanghai City





+86 21 5306 8344




27th Jiefang West Road, Nanqiao Town,
Fengxian District Shanghai City


+86 21 5306 8344




18 South Lake Road,
Tianxin District Changsha City Hunan Province


+86 21 5306 8344




New Kaipu 77,
Tianxin District Changsha City Hunan Province


+86 21 5306 8344




No. 65, Zhaoxian East Road, Niuhu Street,
Liuhe District Nanjing City Jiangsu Province


+86 21 5306 8344




60 Gakko Road,
Liuhe District Nanjing City Jiangsu Province


The company provides a full range of postal services including letter post, parcel delivery, express delivery (EMS), e-commerce logistics (DHL), and financial services.

CN post also offers value-added services such as money transfer via Western Union, banking services through its subsidiary Bank of China (Hong Kong) Limited (BOC), insurance products through its subsidiary Taikang Insurance Company Limited (TIC), etc.

Transport service

The china post transport service offers door-to-door delivery services within mainland China.   It’s a highly convenient way to send parcels or packages across China, while also being one of the most economical options available.

In addition to its low cost, customers are also able to track their packages through every step of their journey via an online tracking system, which allows them to know exactly when they can expect their parcel to arrive at its destination.

Bus transport

China post has high-quality buses to deliver your heavy goods. With a growing number of express bus lines, you can now get your parcels delivered in a short time.  The company provides door-to-door service for both international and domestic shipments.

Overland service

Overland Service, officially named International Surface Air Lift (ISAL), is operated by the postal department of the Chinese Government.

It’s a non-government freight service between mainland China, Hong Kong, Macao, Taiwan, and foreign countries via air transportation.

Overland services can deliver over 100kgs or less than one cubic meter per piece. There are four kinds of overland services: international surface airlift (ISAL), direct delivery, express mail service (EMS), and speed post. The main difference among them is time to reach the destination, weight limit, and price.

Cash on delivery

China post also offers cash on delivery services to its customers.  It means that a customer can pay for his order only when upon receiving his package from the courier service.

This option is available in most countries where china post provides its service, except for some restricted areas or countries which don’t have any courier service like North Korea, Cuba, etc.

About China Post Company

First established in 1949, China Post has since developed into a large-scale postal system that provides postal services to Chinese citizens all over mainland China. It also offers international mail services to over 120 countries around the world.

In fact, it’s one of only two companies that offer such services from Mainland China (the other being EMS). The company has even made its way onto Fortune Magazine’s list of the World’s Most Admired Companies.   This is due to their innovative approach to providing efficient postal services.

They also make use of modern technology like QR codes on their parcels so that customers can track their packages with ease.

This ensures customers don’t have to wait in long lines at post offices or deal with lost packages! China Post covers an area of about 9 million square kilometers and delivers more than 1 billion letters every day. It employs more than 1 million people as well, making it one of the largest employers in China.

China Post Franchise

The first step in becoming a franchisee of China post is to visit its head office. According to Dahua, a variety of people will apply for franchises—young, old, male, or female. Also, applicants can be domestic or international.

He said the owner’s passport doesn’t matter, but their credibility as an entrepreneur does.

Dahua also mentioned that China post pays close attention to candidates’ business ideas because they want to make sure that they are qualified entrepreneurs who have good prospects.


CP offers multiple career paths for you to choose from.  If you are a passionate, hardworking, creative individual with excellent communication skills, then the China post can be a better career for you.

How Can I Get Job in China Post Company

The Chinese post has its own job opportunities for those who are interested in being a part of such a large company. The post office does hire new workers on occasion; however, most positions come from within.

The following jobs are offered by CP:

  • Postman/woman
  • Mail carrier (car)
  • Postal police officer
  • Stationary engineer/electrician
  • Office worker/clerical worker

Working hours

Normally they work five days a week from 8 am to 6 pm.   They take one day off on Saturday or Sunday. It’s also important to note that Chinese post offices are closed on national holidays, so if you’re sending something important, make sure you plan ahead of time.

Delivery time

It normally takes 3-6 days for the parcel to be delivered to its destination. But if users have booked special or urgent service then it will be delivered in a day or two.

Box sizes

Customers can send or receive goods via China post of weights up to 40 kg. It has boxes of all sizes and the best quality.

Cargo rates

Cargo rates depend on the weight and size of the luggage. Customers have to pay only for their goods i.e. China Post doesn’t demand any additional charges.

China Post Mission

China Posts’ core mission is to provide all-around logistics services, with an emphasis on express delivery, to facilitate the rapid development of China’s economy.

These efforts have paid off: by 2025, China post Group intends to achieve annual revenue of 200 billion RMB ($29.8 billion USD) across 150 countries.

In order to reach that goal, China post has planned for rapid expansion in key sectors such as international logistics, e-commerce solutions, and new retail solutions (including online shopping).

The company’s strategy also involves building a massive network of modernized processing centers and transportation hubs throughout China, in addition to developing its own fleet of cargo planes.

The company will also continue investing heavily in research and development so that it can stay ahead of its competition both at home and abroad.

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